Hi, I successfully added a Payment method with Google Pay, but that worked only once.
I removed the Payment method for a test, and then could add it once more - no error, the initial 10$ transaction just doesn’t appear in my bank account.
Please help.
*could NOT add it once more
If you have any questions regarding payment, please contact Hugging Face first. (If you haven’t already) [email protected]
Thanks, I did already. It wasn’t very helpful so far, but I gathered more info so maybe we could solve the problem together, if I get some assistance.
I think the info applies to others too, so I’ll continue here.
There are apparently two different types of outages here happening with Google Pay - the first one is due some technical issues the transaction doesn’t even get to the bank. I get something like “Unfortunately, Google Pay couldn’t be loaded” error in Chrome on PC (Android keep silent here).
The other type is when you actually get the transaction attempt in the bank log, and the error is different then: “You card doesn’t suit for this type of payment”.
Note my card is actually fine and I can link it if using directly, but that is not secure, so I need Google Pay working.
So I called my bank and asked about the reason of the blocking.
They told they implemented anti-fraud system that block suspicious transactions.
In this particular case, the merchant (Hugging Face?) doesn’t check CVV code.
They can add my card to the exceptions list but then they abdicate all the responsibility, so I won’t do it, as that applies to ALL merchants without CVV check and generally insecure.
So I’m asking Hugging Face, can you please do thorough investigation to find out what’s going on here, and add the missing CVV check as it apparently concerns security of all the users.
I can provide all transactions details from my side, if needed.
Otherwise, the service won’t be an option for me and probably many others.
Hoping for your cooperation,
thanks.
Can I have an answer please?
Hello,
We have identified an issue with adding a card via Google Pay or Apple Pay on the website. Until a fix is issued, please add your payment method via Card number thanks
Thank you for the feedback!
Please keep us informed here.
The issue should be fixed. If it’s still not working, please use the default card payment method.
Unfortunately, I don’t see any difference.
I was able to add the Payment method via Google Pay (the only suitable method for me) once.
There was no CVV code check again.
As a consequence, I couldn’t add the payment method twice in a row (if I delete it and add again), got an error:
”Your card doesn’t support this type of purchase.”
So my bank blocked the transaction this time probably.
I know sometimes there is CVV check, could you make it permanent maybe? That would solve the problem I guess.